Accessibility
A large share of the people who use this site are over 65, or are family members reading in a hurry on a phone. Accessibility is therefore a core requirement of the build rather than an audit performed afterwards.
The standard we build to
This site targets WCAG 2.1 Level AA. In practice that means text contrast of at least 4.5:1, full keyboard operability with a visible focus indicator, correct heading structure and landmarks, touch targets of at least 44 by 44 pixels, and form fields with properly associated labels and error messages.
Text size
Type on this site is set in relative units, so it follows the text size you have chosen in your browser or on your device rather than overriding it. Browser zoom to 200% is supported without loss of content or function.
Motion
If your device is set to reduce motion, this site honours that setting and disables animation and smooth scrolling.
Menus and the footer notices
With a keyboard, Tab moves along the top bar one section at a time. Press Down Arrow or Space on a section to open its menu, Tab to move through its links, and Escape to close it. Enter on a section goes to that section's page. The two notices in the footer, about fees and about our care standards, open and close with a button, but their text is always in the page, so a screen reader reads both whether or not they are open.
Assessment tools
The screening tools under Resources are fully keyboard operable and can be completed without a mouse or touchscreen.
Tell us about a barrier
If something on this site is difficult or impossible for you to use, we want to know. Get in touch through the contact page and describe what happened - reports of specific barriers are far more useful to us than general feedback, and we treat them as defects.